Initial Course Duration: 2 Days (13 Hours)
Refresher Course Duration: 1 Day (6.5 Hours)
Course Delivery Language: English/Arabic
Course Overview
It is designed to help professionals in any setting provide the best possible Care, Welfare, Safety, and SecuritySM for individuals presenting a range of crisis behaviours.
The purpose of this programme is to build on the delegate’s knowledge and skills to recognise, prevent, and manage crisis behaviours using person-centered and trauma-informed responses. The delegate will begin to establish a common philosophy and framework for their organisation’s culture of Care, Welfare, Safety, and SecuritySM.
Course Outline
- Introduction
- Understanding Behaviour and Its Risk
- The CPI Crisis Development ModelSM
- Integrated Experience
- Supportive Communication Skills
- Responding to Defensive Behaviours
- Safety Interventions
- Post-Crisis
